Microsoft, a major player in technology, has stated that companies will be able to create and control their own AI agents to do daily activities effective from November 2024.
Customers will be able to simplify operations in supply chain management, sales, servicing, and finance with the help of the new features, which are accessible via Microsoft’s Copilot Studio.
The second-most valuable firm in the world, with a $3.20 trillion market capitalization, announced in a blog post on Monday that it is taking steps to enable AI-first business operations for all organizations.
“We’re introducing new agentic capabilities today that will quicken these improvements and enable AI-first business operations across all organizations. First, Copilot Studio’s ability to create autonomous agents will be available for public preview next month,” a portion of the post stated.
The upcoming version includes ten new autonomous agents that are integrated with Dynamics 365, which will automate tasks, including supply chain management, lead creation, and sales order processing.
Microsoft claims that these agents will use information from Dataverse, Microsoft 365 Graph, and other sources to assist a range of operational requirements, such as employee onboarding and IT help desks.
With the transition from private to public preview, more customers will be able to use these new tools to improve their vital business operations. Microsoft added that some businesses are already using these autonomous agents to improve their operations. Among the pioneers are Thomson Reuters, Pets at Home, Clifford Chance, and McKinsey & Company.
According to the company, Pets at Home, the top pet care provider in the UK, has developed an agent for its profit protection team to facilitate more effective case compilation for human assessment. This might result in large yearly savings.
Additionally, it stated that McKinsey and Company is testing an agent that will speed up customer onboarding by supposedly cutting lead times by 90% and administrative work by 30%.
To expedite its legal due diligence workflow, Thomson Reuters created a professional-grade agent; tests revealed that some tasks could be finished in half the typical amount of time. PUNCH
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